Privacy Policy.
At The Melbourne Chauffeur by Rophael, we are committed to protecting the privacy of our clients and drivers. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our chauffeur services or work with us.
Information Collection
When you use our chauffeur services, we may collect the following types of personal information:
Personal Identification Information: Name, address, phone number, email address.
Travel Information: Pick-up and drop-off locations, travel dates, preferences, and flight details if applicable.
Payment Information: Credit/debit card details, billing address for processing payments.
Communication Records: Correspondence with our service team, feedback, and service ratings.
Use of Information
The personal information we collect may be used for the following purposes:
Service Delivery: To provide and manage your chauffeur service bookings.
Customer Support: To offer assistance and respond to your queries or complaints.
Billing and Payments: To process payments for our services.
Service Improvement: To enhance our services, including the user experience.
Marketing and Promotions: Subject to your consent, to send you promotional materials and updates about our services.
Sharing of Information
Your information will not be sold, traded, or rented to others. We may share information with:
Service Providers: Third-party companies that perform services on our behalf, such as payment processing and marketing assistance.
Legal Compliance: If required by law or to protect our rights and safety or the rights and safety of others.
Business Transfers: In case of a merger, acquisition, or sale of company assets.
Mobile Applications
Location Data: To provide chauffeur services, we collect precise location data of your device.
Device Information: We may collect information about the mobile device you use to access our services, such as the hardware model, operating system, and unique device identifiers.
User Rights: You have the right to access, update, or delete your personal information. You can also opt out of receiving promotional communications.
Data Security
We implement security measures to maintain the safety of your personal information and prevent unauthorised access, alteration, or disclosure.
We do not sell or rent personal information to third parties. Information may be shared with:
Service providers who perform functions on our behalf.
Law enforcement or government agencies if required by law.
Your Rights
You have the right to access, update, or request deletion of your personal information. Please contact us if you wish to exercise these rights.
Changes to This Privacy Policy
We reserve the right to modify this policy. Any changes will be posted on this page with an updated revision date.
Contact Us
If you have questions or concerns about our privacy practices, please contact us at bookings@themelbournechauffeur.com