Privacy Policy

Last Updated: 7 November 2025

1. Introduction

The Melbourne Chauffeur by Rophael (ABN: 32 181 925 882) (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, store, and disclose your personal information when you engage our chauffeured services, visit our website, or otherwise interact with us. By using our services or providing your personal information to us, you consent to the practices described in this Policy.

2. What Personal Information We Collect

We may collect personal information from you in various ways, including when you make a booking, visit our website, contact us, or open a corporate account. The types of information we collect may include:

  • Full name, company name, and business details (if applicable).

  • Contact details such as email, phone number, and address.

  • Booking information (pickup and drop-off locations, flight numbers, passenger details, and preferences such as baby/booster seats).

  • Payment information such as credit card or bank details.

  • Details related to your corporate account (authorised users, billing address, etc.).

  • Communication records, feedback, or enquiries.

  • Website usage information such as IP address, browser type, and analytics data collected via cookies.

If you provide us with information about another person (e.g. fellow passengers), you represent that you have their consent to do so.

3. How We Collect Personal Information

We may collect personal information:

  • Directly from you when you make a booking via our website, email, or phone.

  • When you register or manage a corporate or personal account.

  • Through our website via cookies and analytics tools.

  • Through customer surveys, feedback forms, or correspondence.

  • From third parties you have authorised to provide information on your behalf.

4. How We Use Your Personal Information

Your personal information is used for purposes including:

  • Providing chauffeur services and managing bookings.

  • Processing payments, refunds, and billing.

  • Communicating with you about bookings, updates, and promotions.

  • Managing corporate accounts and authorised users.

  • Improving our website, services, and customer experience.

  • Ensuring compliance with legal, insurance, and transport regulations.

  • Marketing (where you have opted in).

  • Internal reporting, safety, and security purposes.

5. Disclosure of Personal Information

We may disclose your personal information to:

  • Chauffeurs and operational staff for booking fulfilment.

  • Payment processors and financial institutions.

  • IT service providers, website hosts, and cloud storage providers.

  • Legal, regulatory, or enforcement authorities as required by law.

  • Business partners or successors in the event of a sale, merger, or restructure.

Where information is disclosed overseas (e.g. through cloud storage or analytics providers), we take reasonable steps to ensure the recipient complies with standards consistent with the Australian Privacy Principles.

6. Data Security

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure. This includes secure servers, encryption, and restricted access.
However, no online transmission is completely secure. You use our website and services at your own risk.

7. Cookies and Analytics

Our website uses cookies and similar technologies to improve functionality and user experience. Cookies may collect anonymous data about website usage, device type, and browsing patterns. You can disable cookies through your browser, though this may affect website functionality.

8. Access, Correction and Opt-Out

You have the right to:

  • Access the personal information we hold about you.

  • Request correction of inaccurate or incomplete information.

  • Opt out of marketing communications at any time.

Requests can be made using the contact details below. We may require verification of your identity before granting access.

9. Data Retention

We retain personal information for as long as required to fulfil the purposes outlined in this policy, comply with legal obligations, and resolve disputes. When no longer needed, we securely destroy or de-identify personal data.

10. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legal, operational, or business practices. Updates will be published on our website with a revised “Last Updated” date.

11. Contact Us

If you have any questions, concerns, or wish to make a privacy-related complaint, please contact us:

The Melbourne Chauffeur by Rophael
Email: admin@themelbournechauffeur.com
Phone: +61 1800 848 992

12. External Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices and recommend you review their respective privacy policies.